Case study 02 · 2023–24

eForms
Platform.

Testing the form experiences and workflows supporting retail and commercial banking teams.

Organisation
NatWest Group · Accenture
Role
Custom Software Engineering Analyst
Focus
Authoring, runtime & workflow testing

The work

Confidence at every step.

The platform supported form creation and completion across Authoring and Runtime environments. The goal was to make sure every path—from initial configuration to a submitted form—behaved as expected.

What I did

  • Performed functional, integration and end-to-end testing for Retail Banking and Commercial Banking workflows.
  • Validated components and workflow logic including 2QV, page loaders, UUIDs, conditional fields, mandatory checks, navigation, error handling and submissions.
  • Tested form data and document behaviour: field values, dynamic sections, eSign, submission responses and generated form output.

How I worked

Testing the system from both sides.

Working across Authoring and Runtime made it possible to trace how a choice made in setup appeared in the final experience. That wider view helped catch issues in form components, validation and workflow transitions before release.